FAQ

We hope you'll find the answer to your question in our FAQ section, but if this is not the case, please get in touch with our Customer Care Team.

Delivery & Shipping

Credits & Rewards

Track My Order

Payment

Delivery & Shipping

Free Delivery inside of HK for all orders

Enjoy free delivery within Hong Kong for all orders.

International Delivery

1. Free international delivery is available for all orders over USD 300 – we currently ship internationally to 7 markets, including Australia, Canada, Japan, Singapore, South Korea, Taiwan, and the United States.

When Will I Receive My Item?

3-4 working weeks.

Can I change my shipping address?

You can change your shipping address by contacting our customer service team, provided the order has not yet entered manufacturing or has not yet shipped.

Is my shipment insured?

Yes, all of our shipments are insured to provide you with added protection and peace of mind during transit.

Track Your Order

To track your order, log in to your account and click on the Orders tab on the bottom. You will see your order status as one of the following: Received, In Process, or Shipped. We will update the status of your order as it progresses.

Why isn't my order shipped immediately upon payment?

We follow a made-to-order approach to avoid overproduction and support sustainability. This means your item is crafted after you place your order, which takes extra time. We appreciate your patience as we ensure high-quality, lasting products.

Credits & Rewards

What is the Referral Rewards program?

Refer 3 friends who are new customers and enjoy a complimentary upgrade of a 0.3ct top-graded diamond for your next finished jewelry purchase.

How can I earn rewards on Instagram?

Follow us on Instagram, share your purchases on your Instagram Story or Post, and tag @regemdiamodn to receive the higher value of either HK$500 credit or 5% off your next purchase.

What are Feedback Rewards?

Share your experience with us by leaving detailed reviews or feedback about our products—whether on our website, via WhatsApp, or email—and enjoy an exclusive gift as a token of our appreciation.

What are Birthday Rewards?

Celebrate your birthday month with a special surprise: Complimentary Upgrade for your diamond (based on the 4Cs standard), ensuring each gem is crafted to perfection, reflecting your unique taste and story.

Track My Order

How can I track my order?

Click the "Track My Order" button at the bottom of this page, then enter your Order Number and email address to check the latest status of your order.

Where can I find my order number?

After placing your order, you will receive a confirmation email containing your Order Number.

What should I do if I have trouble tracking my order?

If you encounter any issues while tracking your order (e.g., order not found, incorrect status), please contact us with the following information:

-Order Number
-Email Address Used for Order
-Phone Number

Contact Us：
Email： info@regemdiamond.com
Phone： +852 6800 8257

We will assist you as soon as possible!

Payment

What are my payment options?

You may pay with the following methods:
- Credit cards: Visa, American Express, Mastercard, JCB and China Union Pay (CUP) are accepted
- Paypal
- Others: WeChat Pay, Alipay, Apple Pay, Google Pay
- Wire transfer

You may contact our Client Relation Centre by phone or email for more information.

Is my payment safe on regem.grizzone.com?

All transactions placed on regem.grizzone.com are secured thanks to the HTTPS protocol and encrypted to protect your information.
Security for payments with credit cards is also enforced with the 3D-secure protocol.